Job Description

Host Agents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa.

We would like to welcome an experienced Host to join our growing team with the purpose of managing our Sandton and surrounding property portfolio, maximizing income, securing tenant retention and overseeing the overall maintenance of each property. This position will be ideally suited to someone with great time management, excellent people skills and a strong attention to detail.

Duties Include:

• Ensuring that the Sandton and surrounds operations are in line with the company's national benchmarks.
• Independently ensuring the fulfilment of core services, such as cleaning, linen delivery, completing a pre-arrival checklist, and ensuring that guest check-in / check-outs are handled professionally, on time and with a positive attitude.
• Maintaining various properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs as necessary.
• Maintaining building systems by contracting for maintenance services and supervising repairs.
• Embedding the company's customer promise throughout the host cycle on behalf of Host Agents.
• Documenting and completing tasks outlined on our online Staff App.
• Assisting guests with troubleshooting when needed.

The successful candidate will need to have

• A minimum of 2 years' experience as a Host or a similar experience in a hospitality role.
• Excelled in an operational capacity at a high growth start-up or scale-up, preferably one that deals with 'real-world' (vs online only) operations.
• A track record of being an operational problem solver.
• A drive to inspire and motivate a team built on people management experience.
• Strong customer service management experience.
• A history of using data to analyze and evaluate when making decisions.
• An in-depth knowledge of Sandton, Johannesburg and the surrounding area would be a nice extra.
• Own reliable transport and preferably reside in the Johannesburg (Sandton, Midrand) area.
• Matric is essential, and a hospitality qualification would be advantageous.
• Strong communication skills and be well presented at all times.
• A flexible attitude to hours, the chosen candidate may be required to work shifts that include weekends and public holidays.

Please email your CV to jobs@hostagents.co.za with "Johannesburg Host" in the subject line. If you do not hear back from us within 7 days, please consider your application unsuccessful.

Job Description

Host Agents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa.

We would like to welcome an experienced Host to join our growing team with the purpose of managing our Blouberg property portfolio, maximizing income, securing tenant retention and overseeing the overall maintenance of each property. This position will be ideally suited to someone with great time management, excellent people skills and a strong attention to detail.

Duties Include

• Ensuring that the Bloubergand surrounds operations are in line with the company's national benchmarks.
• Independently ensuring the fulfilment of core services, such as cleaning, linen delivery, completing a pre-arrival checklist, and ensuring that guest check-in / check-outs are handled professionally, on time and with a positive attitude.
• Maintaining various properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs as necessary.
• Maintaining building systems by contracting for maintenance services and supervising repairs.
• Embedding the company's customer promise throughout the host cycle on behalf of Host Agents.
• Documenting and completing tasks outlined on our online Staff App.
• Assisting with troubleshooting issues when needed.

The successful candidate will need to have

• A minimum of 2 years experience as a Host or a similar role.
• Excelled in an operational capacity at a high growth start-up or scale-up, preferably one that deals with 'real-world' (vs online only) operations.
• A track record of being an operational problem solver.
• A drive to inspire and motivate a team built on people management experience.
• Strong customer service management experience.
• A history of using data to analyze and evaluate when making decisions.
• An in-depth knowledge of Bloubergand surrounds would be a nice extra.
• Their own reliable transport and preferably reside in the Bloubergarea.
• Matric is essential, and a hospitality qualification would be advantageous.
• Strong communication skills and be well presented at all times.
• A flexible attitude to hours. The chosen candidate may be required to work shifts that include weekends and public holidays.
• Must have own vehicle.
• Must live within Blouberg area.

Please email your CV to jobs@hostagents.co.za with "Blouberg Host" in the subject line. If you do not hear back from us within 7 days, please consider your application unsuccessful.

Job Description

Host Agents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa.

We would like to welcome an experienced Host to join our growing team with the purpose of managing our Cape Town property portfolio, maximizing income, securing tenant retention and overseeing the overall maintenance of each property. This position will be ideally suited to someone with great time management, excellent people skills and a strong attention to detail.

Duties Include

• Ensuring that the Cape Town and surrounds operations are in line with the company's national benchmarks.
• Independently ensuring the fulfilment of core services, such as cleaning, linen delivery, completing a pre-arrival checklist, and ensuring that guest check-in / check-outs are handled professionally, on time and with a positive attitude.
• Maintaining various properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs as necessary.
• Maintaining building systems by contracting for maintenance services and supervising repairs.
• Embedding the company's customer promise throughout the host cycle on behalf of Host Agents.
• Documenting and completing tasks outlined on our online Staff App.
• Assisting with troubleshooting issues when needed.

The successful candidate will need to have

• A minimum of 2 years experience as a Host or a similar role.
• Excelled in an operational capacity at a high growth start-up or scale-up, preferably one that deals with 'real-world' (vs online only) operations.
• A track record of being an operational problem solver.
• A drive to inspire and motivate a team built on people management experience.
• Strong customer service management experience.
• A history of using data to analyze and evaluate when making decisions.
• An in-depth knowledge of Cape Town and surrounds would be a nice extra.
• Their own reliable transport and preferably reside in the Cape Town area.
• Matric is essential, and a hospitality qualification would be advantageous.
• Strong communication skills and be well presented at all times.
• A flexible attitude to hours. The chosen candidate may be required to work shifts that include weekends and public holidays.
• Must have own vehicle.
• Must live within Cape Town CBD Area.

Please email your CV through to jobs@hostagents.co.za with "Cape Town CBD Host" in the subject line. If you don't hear from us within 7 days, please consider your application unsuccessful.

Job Description

Host Agents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa.

We would like to welcome an experienced Host to join our growing team with the purpose of managing our Yzerfontein property portfolio, maximizing income, securing tenant retention and overseeing the overall maintenance of each property. This position will be ideally suited to someone with great time management, excellent people skills and a strong attention to detail.

Duties Include

• Ensuring that the Yzerfontein and surrounds operations are in line with the company's national benchmarks.
• Independently ensuring the fulfilment of core services, such as cleaning, linen delivery, completing a pre-arrival checklist, and ensuring that guest check-in / check-outs are handled professionally, on time and with a positive attitude.
• Maintaining various properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs as necessary.
• Maintaining building systems by contracting for maintenance services and supervising repairs.
• Embedding the company's customer promise throughout the host cycle on behalf of Host Agents.
• Documenting and completing tasks outlined on our online Staff App.
• Assisting with troubleshooting issues when needed.

The successful candidate will need to have

• A minimum of 2 years experience as a Host or a similar role.
• Excelled in an operational capacity at a high growth start-up or scale-up, preferably one that deals with 'real-world' (vs online only) operations.
• A track record of being an operational problem solver.
• A drive to inspire and motivate a team built on people management experience.
• Strong customer service management experience.
• A history of using data to analyze and evaluate when making decisions.
• An in-depth knowledge of Yzerfontein and surrounds would be a nice extra.
• Their own reliable transport and preferably reside in the Yzerfonteinarea.
• Matric is essential, and a hospitality qualification would be advantageous.
• Strong communication skills and be well presented at all times.
• A flexible attitude to hours. The chosen candidate may be required to work shifts that include weekends and public holidays.
• Must have own vehicle.
• Must live within Yzerfontein / West Coast area.

Please email your CV through to jobs@hostagents.co.za with "Yzerfontein Host" in the subject line. If you don't hear from us within 7 days, please consider your application unsuccessful.

Job Description

We are an established short-term rental agency based in Bloubergstrand. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals along the West Coast and Atlantic Seaboard.

As we expand our property portfolio, we would like to welcome a hardworking and goal orientated Reservations Consultant to join our team. This position would suit someone with a lot of energy, who is willing to go above and beyond.

Only candidates with strong experience in Hospitality and reservations management will be considered.

Duties Include

• Managing bookings and availability calendar.
• Processing bookings via extranets.
• Administrative Work – mostly web-based.
• Guest Liaisons.
• Deal with travel agents.
• Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
• Actively try to resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Ensure accurate & detailed capturing of reservations.
• This is a challenging job that will reward people who are self-motivated and hardworking. You will learn a lot and expand your horizons while working with a fantastic group of people.

Requirements?

• Be proficient in English and Afrikaans.
• Exceptional telephone etiquette and mannerisms are required.
• Strong verbal and written communication skills.
• High level of computer literacy (MS Office – Outlook, Word & Excel).
• Be a quick learner.
• Be flexible and able to cope with a variety of different tasks.
• Excellent customer service orientation.
• The ability to work effectively in a pressurised environment.
• The ability to work well within a team environment and without supervision.
• Attention to detail and strong administrative skills.
• Previous hotel reservations or travel experience is a requirement.

Please email your CV through to jobs@hostagents.co.za with "Reservations Consultant – Bloubergstrand" in the subject line. If you don't hear from us within 7 days, please consider your application unsuccessful.

Job Description

We at HostAgents are using technology to revolutionize modern short-term rental hosting, making it accessible to everyone - anywhere. From powerful host dashboards to industry-leading housekeeping apps, technology drives everything we do. And we're in demand.

Do you want to work on innovative, ambitious, and original challenges? It won't be easy, but that's not why you're here. You want to make a real impact, shape a business, and have fun doing it. So, join us. Together, we'll define great hosting. As a New Listings Consultant, you will help maintain, build, and scale up host relations. New Listings Consultants will display a level of diligence that ensures only homes of the utmost quality are acquired and that the hosts that come through are properly informed.

Duties Include

• Managing the entire process from lead to sign-up for the whole of South Africa.
• Fielding incoming enquiries from prospective owners/listings with efficiency.
• Making calls to further qualify incoming leads.
• Spending part of your time visiting new owners/listings to onboard their homes in the Western Cape area.
• Complete a market analysis of rates and provide suggested selling rates to owner.
• Assist with fee structure for the property of owner.
• Based on that put together contract and pricing sheet for owner signature.
• Achieving monthly individual targets.
• Liaising with internal teams to ensure a smooth sign-up process.
• Be the first point of contact for new listing owners if they have queries or concerns.

What Are We Looking For In You?

• A people person who enjoys developing new working relationships.
• High level of communication skills; in person, on the phone and written.
• Naturally competitive.
• Highly organised – efficiency is key.
• Relentless positive energy and drive.
• Smart, accurate and reliable.
• Own reliable transport and reside in/near Bloubergstrand.
• Present the company in a confident and professional manner.
• Being a brand ambassador.

Requirements?

• Matric.
• A degree in related field will be advantageous.
• Previous sales / business development / account management experience.
• Previous hospitality / hosting experience advantageous.
• Contactable previous work references.
• Need to have reliable transportation.
• Need to reside close to Bloubergstrand and surrounding areas.

Please email your CV through to jobs@hostagents.co.za with "Holiday Rentals - New Listings Consultant" in the subject line. If you don't hear from us within 7 days, please consider your application unsuccessful.